Customer Feedback Form

1: How did you first hear about our company and the services we provide?

2: When you first contacted us, did our staff deal with your enquiry in a polite & helpful manner.
    1 Poor /  2 Below Average / 3 Average / 4 Above Average / 5 Excellent

    1 2 3 4 5

3: Were the engineers that visited to your property, professional and helpful.
    1 Poor /  2 Below Average / 3 Average / 4 Above Average / 5 Excellent

    1 2 3 4 5

4: Was the quality of the installation or repairs work completed to your satisfaction.
    1 Poor /  2 Below Average / 3 Average / 4 Above Average / 5 Excellent

    1 2 3 4 5

5: Were you happy with way the engineer demonstrated your product to you and answered any questions.
    1 Poor /  2 Below Average / 3 Average / 4 Above Average / 5 Excellent

    1 2 3 4 5

6: Were you happy with how the engineer cleared up any mess caused during the installation or repairs work.
    1 Poor /  2 Below Average / 3 Average / 4 Above Average / 5 Excellent

    1 2 3 4 5

7: Please give us an overall score on how you would rate your experience in using our company.
    1 Poor /  2 Below Average / 3 Average / 4 Above Average / 5 Excellent

    1 2 3 4 5

8: How likely are you to recommend our company to your friends & family .
    1 Poor /  2 Below Average / 3 Average / 4 Above Average / 5 Excellent

    1 2 3 4 5

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All information that we collect from submitted feedback forms is used to help us to ensure that we are providing
our customers with the highest level of customer service and satisfaction, together with excellent after sales service.